It’s the go-to broadband provider for thousands of people across the UK, but it looks like Vodafone is having trouble this morning.

According to Down Detector, the issues began around 08:29 BST and are affecting users across the country.

Although the reason for the outage remains unclear, among those who encountered problems, 87% said the problem was related to fixed internet, while 9% had difficulties with mobile internet.

The hotspots are in London, Manchester, Birmingham and Cardiff, but social media users in other places have complained of issues.

They say they can connect to their routers, but they don’t allow internet connection.

Although the reason for the outage remains unclear, among those who experienced problems, 87% said the problem was related to fixed internet, while 9% had difficulties with mobile internet.

One user said: “Is #vodafone home broadband down for you too?” I get green lights in #w12 #London but no connection…’

Another added: ‘At least Vodafone is still the worst. internet is down.. again.’

Vodafone UK’s Twitter account is responding to complaints by advising customers to use their “self-service space” to “diagnose and resolve any issues” themselves.

However, many say this does not help as there appears to be a national problem.

Social media users say they can connect to their routers, but they don’t allow internet connection

Although Vodafone has yet to provide a statement, it responded to customers saying it was “not aware of any outages at this time”.

One user said: “Read the piece.

‘Countrywide issues and multiple reports of your online tools not working. By all means, keep pulling the same answer.

“This has been reported to our support teams who are working hard to restore service as quickly as possible,” the Vodafone UK Twitter account replied.

Last week, rival provider Virgin Media suffered a similar five-hour outage which left thousands of Britons unable to access the internet.

Down Detector gets network status updates from a variety of sources, including social media and reports submitted on its website.

The network issues come hot on the heels of news that Vodafone is set to complete a merger with rival Three within weeks.

Talks between FTSE 100 giant Vodafone and Three owner CK Hutchison – led by Hong Kong tycoon Li Ka-Shing – have been going on for more than six months.

The networks hope a combination of their UK operations could help them compete with rivals in rolling out 5G.

The hotspots are in London, Manchester, Birmingham and Cardiff, but social media users in other places have complained of issues.

Vodafone says connectivity issues are “currently being investigated by our technical teams”

“By combining our businesses, Vodafone UK and Three UK will gain the scale needed to be able to accelerate the rollout of full 5G in the UK and extend broadband connectivity to rural communities and small businesses,” Vodafone said in an update. updated to shareholders.

Vodafone would own 51% of the new business and Mr Hutchison would take the rest.

In 2021, the £31bn merger of Virgin Media and O2 was given the green light by Britain’s competition watchdog.

The outage also comes months after Vodafone launched new cost-of-living plans for households and small businesses.

A social broadband tariff offers households connectivity for £12 a month, and the tech giant is offering small businesses free broadband for a year.

Vodafone has been contacted for comment.

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Learn more here

If you are considering a change, a new report might come in handy, like which one? revealed the best broadband providers in the UK